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TOPIC: Frog, can you help with a computer problem please?

Frog, can you help with a computer problem please? 28 Oct 2013 19:12 #1

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Hi Frog. :)

cantata has a problem with her computer. When she tries to visit any website, she is getting a virus warning...I think that's what she said? :emb:

I have told her to try a system restore to an earlier time (before this happened) but not sure if this will work?

Do you have any suggestions? :)
Last Edit: 28 Oct 2013 19:38 by pheony.
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Frog, can you help with a computer problem please? 28 Oct 2013 20:10 #2

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Frog, can you help with a computer problem please? 28 Oct 2013 20:15 #3

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Or maybe meditating

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Frog, can you help with a computer problem please? 28 Oct 2013 20:22 #4

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Having a bit of fun

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Frog, can you help with a computer problem please? 28 Oct 2013 20:25 #5

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Maybe he's out doing a bit of shopping?

Last Edit: 28 Oct 2013 20:27 by pheony.
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Frog, can you help with a computer problem please? 28 Oct 2013 20:32 #6

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Or?

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Frog, can you help with a computer problem please? 28 Oct 2013 20:48 #7

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Frog, can you help with a computer problem please? 28 Oct 2013 20:51 #8

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Frog, can you help with a computer problem please? 28 Oct 2013 21:05 #9

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That's yer lot. :P
Last Edit: 28 Oct 2013 21:06 by pheony.
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Frog, can you help with a computer problem please? 28 Oct 2013 21:12 #10

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Allow me....

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Frog, can you help with a computer problem please? 28 Oct 2013 21:22 #11

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It won't do anything. msn yes, but anything from that it say's " dangerous site this is super anti-virus pro or anti-virus pro"? Pay £99.00.
Last Edit: 28 Oct 2013 21:48 by pheony.
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Frog, can you help with a computer problem please? 28 Oct 2013 21:35 #12

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Is her computer letting her bypass this, at all?
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Frog, can you help with a computer problem please? 28 Oct 2013 21:40 #13

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No. I have looked on the internet and I think? found a way to get out of it...safe mode/networking, to get to reset. If it doesn't work, cantata will take it into someone to have a look tomorrow.
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Frog, can you help with a computer problem please? 28 Oct 2013 21:47 #14

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I think it might be this.....

malwaretips.com/blogs/antivirus-security-pro-removal/

Can you talk, cantata through getting rid of it with one of the above tips?

I'm not very good with this sort of thing.
Last Edit: 28 Oct 2013 21:51 by pheony.
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Frog, can you help with a computer problem please? 28 Oct 2013 21:55 #15

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I'm no expert unfortunately, sounds like a nasty virus to me tho.

She might get a result by downloading Chrome as her default browser however. Or mozilla firefox.
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Frog, can you help with a computer problem please? 29 Oct 2013 04:33 #16

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Hi, Sorry for the late response I have some family visiting so time is a bit of an issue.

It would be useful to know some details like the OS and what other machines are available or what internet connection she has access too.

I seem to remember that Cantata has XP on her machine so the thing I would do would be create a BartsPE boot usb which will create a functional runtime environment.

This is the home site http://www.nu2.nu/pebuilder/ you will need your windows installation disk to build a usable winpe environment.

Here is a blog which gives some info about the process http://skyjuiceiswater.blogspot.co.uk/2008/01/how-to-use-bartpe-to-scan-computers.html

If that seems like something she is up for trying I can do some research and provide some details on the tools she needs to install to scan her machine for the issue she has.

I can probably build a Bartpe usb for her and post it but I'm not sure how quick that would be. I think I have a really old one kicking about somewhere, that I made to fix a machine for someone in the past. It was years ago so it would need to be updated and I'm well out of touch with it so I will have to refresh my knowledge on the whole thing.

For basic internet access the easiest way to get a safe and solid connection would be to use a linux boot disk of some description. Ubuntu would probably be the easiest solution. She can make a USB or a DVD boot drive which will include a browser etc. so she can download anything she needs and post on the forum for direct help. The boot can be either none-persistent or persistent - the former means no data or history will be stored and the system resets with each reboot. The latter means it will function like a normal machine which stores data and settings etc. that would have to run on a USB thumb drive or external hard drive.

Download for Ubuntu LTS ISO ubuntu.com
That needs to be burnt to a cd/dvd and then the boot order needs to be set to boot from the DVD first.

Here are instructions for creating an Ubuntu bootable pendrive using a windows environment ubuntu usb win installer

Obviously she needs a working machine and internet connection to achieve the above options.

The first thing she should do before she does anything is backup any important data to some external source and make sure she doesn't access that data on any other machine! At this stage it's purely for data security nothing else until it has been scanned for viruses.

She should also avoid making changes to the disk, especially deleting stuff if it's important or system critical, because data on the disk will change upon reboot, which could overwrite the area where deleted data resides and it may become unrecoverable.

Once she has secured her data she has two options she can either try and recover the machine or she can rebuild it from scratch. I can help her with either approach once we have more information about her situation. She will need to roll her sleeves up and get down and dirty with some tech stuff, nothing too heavy though just time consuming for the most part.

There are some other methods she could try but they would require some knowledge of how windows works and investigation of running tasks and possibly regedits and stuff. I don't think she would be up for that and I think it would be frustrating as well as hard to explain.

Another option would be for her to send me her machine so I can work on it directly, but that would take time and involve shipping costs.

Hopefully you can make sense of the above and explain it to her.

***
Just read the info on the link you provided and if that is the virus she has then that looks simple enough to fix using the info they provide. Personally I would probably use the manual approach. After that she could also use SpybotSD +AV which has a cost of $9.99 http://www.safer-networking.org/.

After she recovers the machine she could take a look at the portableapps.com website and setup a portable apps usb thubdrive and install spybot (not the AV version) through the platform and run it from there. spybot will scan for other potential issues which regular AV programs miss. There are other useful utilities available on the portableapps site or through the platforms builtin installer options.

"Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude." William James
Last Edit: 29 Oct 2013 05:18 by Frog.
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Frog, can you help with a computer problem please? 29 Oct 2013 10:25 #17

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I spoke with her last night, and basically her machine won't let her do anything at all. So she's taking it to a repair bloke today.

Hopefully she'll be back online soon.
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Frog, can you help with a computer problem please? 29 Oct 2013 11:32 #18

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I thought Cantata had two computers? If she has then she could have got the dodgy one up and running.

Hopefully they will sort it out and she can get back to normal. :)

"Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude." William James
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Frog, can you help with a computer problem please? 29 Oct 2013 11:43 #19

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Frog wrote:
I thought Cantata had two computers? If she has then she could have got the dodgy one up and running.

Hopefully they will sort it out and she can get back to normal. :)

Thank you for your response, Frog. Yes, cantata does have two computers, but the other one takes about 45 mins to load and doesn't work properly.

Hopefully she will be back soon. :)
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Frog, can you help with a computer problem please? 29 Oct 2013 23:16 #20

Damn, just when the forum could have done with her input.
...Molti nemici molto onore...
Last Edit: 29 Oct 2013 23:17 by Ultimate Seeker ™.
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